Sonya Wright, CFP®, CEBS
Senior Manager – Marketing & Training
Like other successful businesses, here at Mize Houser, we make a big deal about client service. Our tagline is “Your success is our business”, and we try to live out that philosophy in all our interactions with our clients. We encourage our employees to not only do their best work, but also to always be on the lookout for additional ways to enhance the work we provide.
There are other businesses known for their level of client service – Nordstroms, Disney, and Ritz Carlton. All of these companies are in different industries, but their attention to detail and creative approaches to putting their customers first are legendary. A contributor to the Huffington Post told a fun story in 2012 about his experience with the Ritz Carlton at Amelia Island, Florida. While on vacation, his son’s beloved stuffed giraffe was inadvertently left behind, and they didn’t realize it until they got back home. The hotel was able to retrieve Joshie the Giraffe, and when he arrived back home a few days later, it was with an assortment of goodies! There were pictures of Joshie in sunglasses lounging by the pool, enjoying a massage in the spa, and driving a golf cart. He was even made an honorary member of the Ritz Carlton’s Loss Prevention Team (including a badge!) and took a shift at the surveillance monitors. You can read the entire story by clicking here.
This kind of response comes naturally to the Ritz Carlton team because they live out their mission and train their employees to follow it. Every employee has a card outlining their Credo and Service Values. Among other things, this card outlines The Employee Promise:
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.
There’s a direct correlation between great client service and profits. What can you do today that would go above and beyond what your clients expect?
To learn more about Mize Houser and the high level of client service we offer, please visit our website.